Welcome to vooo. These terms and condition (“Terms”) govern your use of our international remittance services ("Services") provided through our mobile application ("App") and website ("Site").
By accessing or using our Services, the customer agrees to comply with and be bound by these Terms.
To use our Services, you must:
Our Services allow customers to transfer money internationally to designated recipients. We partner with various financial institutions to facilitate these transfers.
To use our Services, the customer must create an account by providing their name, contact information, and other necessary details. The customer is responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
We charge fees for using our Services, which will be disclosed to the customer before completing a transaction.
We may impose limits on the amount of money the customer can transfer, the number of transactions the customer can perform, and other restrictions. These limits are subject to change at our discretion.
The exchange rates for currency conversions are determined by us and will be disclosed to the customer before completing a transaction. Exchange rates are subject to change without notice, and updates will be provided in our app and on our site.
We are required by law to verify the customer's identity and monitor transactions for suspicious activities. Customers must agree to provide all necessary information and documentation to comply with our verification processes.
The customer agrees not to use our Services for any illegal or unauthorized purposes, including but not limited to:
Use of our Services is subject to our Privacy Policy, which outlines how we collect, use, and protect the customer's personal information.
In the event of a dispute arising from or relating to these Terms or our Services, the customer agrees to first attempt to resolve the dispute informally by contacting us. If the dispute cannot be resolved informally, it will be resolved through legal mechanisms.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, arising out of or in connection with your use of our Services.
Customers should agree to indemnify and hold us harmless from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of your use of our Services or your violation of these Terms.
vooo reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Site or App. Your continued use of our Services after the posting of changes constitutes your acceptance of such changes.
We may terminate or suspend your access to our Services at any time, with or without cause or notice, including for any violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles.
If you have any questions or concerns about these Terms, please contact us at support@voooconnect.com.