VoooConnect FAQ

General Information

1. What is VoooConnect?

VoooConnect is a payment app developed by Vooo Inc, enabling users to send and receive money domestically and internationally. It offers a seamless, secure, and efficient way to handle transactions across borders.

2. Who owns VoooConnect?

VoooConnect is owned and operated by Vooo, a leading company in financial technology solutions.

3. What services does VoooConnect offer?

VoooConnect offers a range of services, including:

4. Is VoooConnect available globally?

Yes, VoooConnect supports international payments and is available in multiple countries (UK, Canada, Netherlands, and the Middle East).

Account and Security

5. How do I create an account on VoooConnect?

Download the Vooo app from the Google Playstore and follow the on-screen instructions to sign up. You will need to provide your phone number, email address, and a valid ID for verification.

6. Is my personal and financial information secure with VoooConnect?

Yes, VoooConnect uses advanced encryption and security measures to protect your personal and financial information. Your data is stored securely, and transactions are protected against fraud.

7. What should I do if I forget my password?

If you forget your password, click on the "Forgot Password" link on the login page and follow the instructions to reset your password. You will need access to your registered email or phone number.

8. How do I update my personal information?

You can update your personal information by going to the "Profile" section in the Vooo app and making the necessary changes.

Domestic Payments

9. How do I send money domestically?

To send money domestically, open the Vooo app, select "Send Money," enter the recipient’s details, the amount, and choose your preferred payment method. Confirm the transaction to complete it.

10. How long does it take for domestic transfers to complete?

Most domestic transfers are instant. However, some transactions might take up to 24 hours depending on the recipient's bank.

11. Are there any fees for domestic transfers?

Fees for domestic transfers vary based on the amount and payment method. Please refer to the "Fees" section in the app for detailed information.

International Payments

12. How do I send money internationally?

To send money internationally, open the Vooo app, select "Send Money," enter the recipient’s details, the amount, and choose your preferred payment method. Confirm the transaction to complete it.

13. How long does it take for international transfers to complete?

International transfers typically take 1-3 business days, depending on the recipient’s country and bank.

14. What are the fees for international transfers?

Fees for international transfers depend on the destination country, transfer amount, and payment method. Detailed fee information is available in the "Fees" section of the app.

15. Are there any limits on international transfers?

Yes, there are limits on the amount you can send internationally. These limits vary by country and are displayed in the app during the transaction process.

Troubleshooting

16. What should I do if my transaction fails?

If your transaction fails, check your internet connection and ensure all entered details are correct. If the issue persists, contact VoooConnect customer support for assistance.

17. How can I cancel a transaction?

Domestic transactions cannot be canceled once processed. For international transfers, contact customer support immediately for assistance. Cancellation is only possible if the transaction has not yet been processed by our partner banks.

18. How do I report suspicious activity?

If you notice any suspicious activity on your account, contact VoooConnect customer support immediately and change your password as a precaution.

Customer Support

19. How can I contact VoooConnect customer support?

You can reach VoooConnect customer support through the app’s "Help" section, via email at , or by calling our hotline at +44 (0) 20 8698 3869.

20. What are the customer support hours?

Our customer support team is available 24/7 to assist you with any queries or issues.

Account Deactivation

If you wish to deactivate your account, please follow the link below:

Delete Request

Our support team will verify your request as soon as possible and confirm the deletion of your account via email.

If you have any further questions or concerns, feel free to reach out to us. We're here to help!